Shipping policy
Shipping & Delivery Policy
At ZipNest, we know how exciting it is to receive something new for your home. Our goal is to make your delivery experience simple, reliable and transparent from the moment you place your order until your ZipNest arrives at your door.
Order Processing
Orders are processed once payment has been successfully received and confirmed.
Please allow approximately 1–3 business days for your order to be processed and prepared for dispatch.
Orders placed over weekends or public holidays will be processed on the next business day.
During launches, promotional periods and high-volume seasons, processing times may be slightly longer. Where possible, we will communicate any significant delays.
Delivery Within South Africa
ZipNest currently delivers throughout South Africa using trusted courier partners.
Estimated delivery times after dispatch are:
● Major metropolitan areas: approximately 7-14 business days
● Regional and outlying areas: approximately 7-14 business days
Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions or circumstances beyond our reasonable control.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on your order and delivery location.
Where ZipNest offers free shipping promotions, the applicable terms or minimum order value will be displayed on our website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive shipping confirmation and, where available, a tracking number or tracking link.
Please allow some time for tracking information to become active after your parcel has been collected by the courier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact details.
Please carefully check your information before completing your order.
If you notice an error in your delivery details, contact ZipNest as soon as possible. We will do our best to assist before dispatch, but we cannot guarantee that an address can be changed once an order has been handed over to the courier.
Additional courier charges resulting from an incorrect or incomplete address may be payable by the customer.
Receiving Your Order
Please ensure that someone is available at the delivery address to receive your parcel where required.
If a courier is unable to complete delivery, they may attempt redelivery or contact you to make alternative arrangements. Additional delivery fees may apply where repeated delivery attempts are required due to circumstances within the customer’s control.
Delayed Deliveries
Although we work with trusted delivery partners, occasional delays may occur.
If your order is taking longer than expected, please contact our Customer Care Team with your order number, and we will assist in following up with the courier.
ZipNest will make reasonable efforts to resolve delivery issues promptly.
Lost or Damaged Parcels
If your parcel arrives visibly damaged, please photograph the packaging and product and contact us as soon as reasonably possible.
If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us promptly so that we can investigate the delivery with our courier partner.
Where a parcel is confirmed as lost or damaged during transit, ZipNest will work with you to provide an appropriate resolution.
Incorrect Products
If you receive an item that you did not order, please contact our Customer Care Team and provide your order number and photographs of the item received.
We will arrange for the matter to be corrected at no additional delivery cost to you where ZipNest supplied the incorrect product.
International Shipping
ZipNest currently focuses on deliveries within South Africa.
Should international shipping become available, eligible destinations, delivery charges, estimated delivery times and any applicable customs or import charges will be communicated at checkout.
Contact Us
For questions about your delivery or the status of your order, please contact the ZipNest Customer Care Team and include your order number so that we can assist you efficiently.
Please Note
Delivery estimates are provided as a guide and are not guaranteed delivery dates. Circumstances outside ZipNest’s reasonable control may affect delivery times.
Nothing in this Shipping & Delivery Policy is intended to limit any rights you may have under the Consumer Proctection Act of 68 of 2008 or other applicable South African law.